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Writing Effective Procedures

DateTuesday, April 9, 2018
Time: 9:00 a.m. to 4:00 p.m.  

What makes some instructions effective and others ineffective? What can you do to make complex, hard-to-follow instructions better? Is there a difference between a process, a procedure, and a task? This seminar aims to answer those burning questions—and more. Whether you need to document the workflows of your company or department, prepare installation instructions for hardware or software, or simply write down a recipe, to write good instructions you need to meet identifiable criteria.

There is a difference between knowing how to do something and knowing how to write it in a way that someone else can follow successfully. At the heart of Writing Effective Procedures are several hands-on exercises: both writing and following procedures and then examining what went wrong, what went right, and why.


  • Anyone who needs to write step-by-step instructions for others to follow.
  • Editors who are looking for guidelines for improving procedures, giving writers feedback, or making a disparate collection of procedures more uniform.

Instructor: Marta Cepek has worked as a technical writer since 1991. For the last 10 of those years, she has been editing and reformulating SME-written content into customer-facing documentation. In addition to her 26 years of industry experience, she has a Diploma in Education from McGill and a BQ in Philosophy and Creative Writing from Concordia.

Capital Hill Hotel & Suites
88 Albert Street
Ottawa, ON

Registration fees (includes lunch, snacks, and HST):